- @TheHardcoreBroker -

VETERAN TURN DOWN PROGRAM

- @TheHardcoreBroker -

VETERAN TURN DOWN PROGRAM

Help Us Offer Veterans a Second Shot 
- AT HOME OWNERSHIP!

MONDAY - SUNDAY

@ 8:00AM - 8:00PM

MONDAY - SUNDAY

@ 8:00AM - 8:00PM

Let us turn your 'No' into a 'Yes'! Get started today!

Denied a VA Home Loan? We've Got Your Six!

Cody McCrary
Veteran Loan Officer
NMLS: 2570547

Welcome to VATurnDown.com. We are here for you, the brave men and women who have served our nation with distinction.

Austin Stolpestad
Veteran Loan Officer
NMLS: 2543964

Cody McCrary
Veteran Loan Officer
NMLS: 2570547

Welcome to VATurnDown.com. We are here for you, the brave men and women who have served our nation with distinction.

Austin Stolpestad
Veteran Loan Officer
NMLS: 2543964

512-270-2835

CUSTOM JAVASCRIPT / HTML

Denied a VA Home Loan? We've Got Your Six!

Help Us Offer Veterans a Second Shot 
- AT HOME OWNERSHIP!

MONDAY - SUNDAY

@ 8:00AM - 8:00PM

Let us turn your 'No' into a 'Yes'! Get started today!

Cody McCrary
Veteran Loan Officer
NMLS: 2570547

We are here for the brave men and women who have served our nation with Honor.

Austin Stolpestad
Veteran Loan Officer
NMLS: 2543964

512-270-2835

VA Home Loan Denied? OPERATION HOME OWNERSHIP Turns It Around!

VA Home Loan Denied? OPERATION HOME OWNERSHIP Turns It Around!

Let's Talk About Why Loans Can be Wrongfully Denied

Let's Talk About Why Loans Can be Wrongfully Denied

DO YOU HAVE VETERANS THAT WERE TURNED DOWN?

DO YOU HAVE VETERANS THAT WERE TURNED DOWN?

What are Common Reasons a Veteran is Denied?
The most common reasons a Veteran is denied for a mortgage is due to the Loan Officer's lack of experience or knowledge in structuring the loan. It is imperative that the loan is structured and set up correctly before submitting to UW. I have gotten many deals from other Realtors that their lender had turned down simply to not setting the file up correctly before going through Underwriting. I cross my T's, dot my I's and have a Senior Loan Officer look at my file before we submit it. 
Do All Lenders Look at Applications the Same? 
Not at all, Just like Real Estate Agents, not all Lenders are equal. Most Lenders will have one person, maybe two look at a Loan Application before "Turning it down". When I look at a potential loan, I look at every angle possible and when I run into a potential issue, I cross reference with Funded Loans and our Turn Down team. We have a combined 50+ years of Mortgage Loan experience in just our Leadership team, that's not counting our Loan Officers. 
Is Low Credit a Deal Breaker? 
No it is not, when I review credit we look at potential score increases. 20 points can make a world of difference to interest rates and Pre-Approvals. I look at all 3 bureaus and use our in house Credit software to find the best solution. Government Loans do not have a minimum credit score. 
Self-Employed Buyers? 
Probably one of the largest pools of Turn Downs are Self-Employed buyers. These deals I receive weekly from Realtors, knowing how to structure a Self-Employed borrowers file is not very common. Most lenders think you need 2 years of taxes, which is not always the case. Quite often we are approving Self-Employed borrowers with only 1 year of taxes. Too many write offs? We can approve them through our "1099" or "Bank Statement" Loan programs.
Not Enough Income? 
What if your Buyer doesn't budget on their own for the home or are right on the threshold? We can look at adding "Non-Occupant Co-Borrowers" to get them from Denied to Approved. We also look at raising credit scores to improve interest rates, First time buyer programs and more. Our goal is to figure out how to get them approved, not how to "Deny" them.
How Important is "Structuring" The Loan? 
The most important part of the Loan is how we structure it. When it comes to calculating income, adjusting their credit score, shopping interest rates for the best deal possible, checking on first time buyer programs or new incentives being offered by our lenders, we make sure that we have the loan structured and set up for success way before we issue our Pre-Approval letters. 
Does Your Buyer Have a Foreclosure or Bankruptcy? 
Not all foreclosures, short sales or even bankruptcy's are created equal. We have Second chance programs and even ways to help move the process along so we can approve them even faster.  
Does Your Buyer Not Have Enough For Closing Costs? 
Down Payment Assistance programs, both State & Federal are available for a lot of buyers. With the addition of seller concessions we can drastically help lower the total cash to close due from your buyer. 
What are Common Reasons a Veteran is Denied?
The most common reasons a Veteran is denied for a mortgage is due to the Loan Officer's lack of experience or knowledge in structuring the loan. It is imperative that the loan is structured and set up correctly before submitting to UW. I have gotten many deals from other Realtors that their lender had turned down simply to not setting the file up correctly before going through Underwriting. I cross my T's, dot my I's and have a Senior Loan Officer look at my file before we submit it. 
Do All Lenders Look at Applications the Same? 
Not at all, Just like Real Estate Agents, not all Lenders are equal. Most Lenders will have one person, maybe two look at a Loan Application before "Turning it down". When I look at a potential loan, I look at every angle possible and when I run into a potential issue, I cross reference with Funded Loans and our Turn Down team. We have a combined 50+ years of Mortgage Loan experience in just our Leadership team, that's not counting our Loan Officers. 
Is Low Credit a Deal Breaker? 
No it is not, when I review credit we look at potential score increases. 20 points can make a world of difference to interest rates and Pre-Approvals. I look at all 3 bureaus and use our in house Credit software to find the best solution. Government Loans do not have a minimum credit score. 
Self-Employed Buyers? 
Probably one of the largest pools of Turn Downs are Self-Employed buyers. These deals I receive weekly from Realtors, knowing how to structure a Self-Employed borrowers file is not very common. Most lenders think you need 2 years of taxes, which is not always the case. Quite often we are approving Self-Employed borrowers with only 1 year of taxes. Too many write offs? We can approve them through our "1099" or "Bank Statement" Loan programs.
Not Enough Income? 
What if your Buyer doesn't budget on their own for the home or are right on the threshold? We can look at adding "Non-Occupant Co-Borrowers" to get them from Denied to Approved. We also look at raising credit scores to improve interest rates, First time buyer programs and more. Our goal is to figure out how to get them approved, not how to "Deny" them.
How Important is "Structuring" The Loan? 
The most important part of the Loan is how we structure it. When it comes to calculating income, adjusting their credit score, shopping interest rates for the best deal possible, checking on first time buyer programs or new incentives being offered by our lenders, we make sure that we have the loan structured and set up for success way before we issue our Pre-Approval letters. 
Does Your Buyer Have a Foreclosure or Bankruptcy? 
Not all foreclosures, short sales or even bankruptcy's are created equal. We have Second chance programs and even ways to help move the process along so we can approve them even faster.  
Does Your Buyer Not Have Enough For Closing Costs? 
Down Payment Assistance programs, both State & Federal are available for a lot of buyers. With the addition of seller concessions we can drastically help lower the total cash to close due from your buyer. 

Turning Denials into Dreams at VATurnDown.com

Turning Denials into Dreams at VATurnDown.com

#COMMITTED

VA Turn Down is committed to honoring the sacrifices of our veterans by bridging the gap between loan denial and homeownership. 

You Are So Close to Helping Another Veteran...

Let Me Help You, Give Your Veterans
- A SECOND CHANCE!

MONDAY - SUNDAY

@ 8:00AM - 8:00PM

** 24 HOUR TURNAROUND TIMES**

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00Hours00Minutes00Seconds

Let Me Help You, Give Your Veterans
- A SECOND CHANCE!

#COMMITTED

** 24 HOUR TURNAROUND TIMES**

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00Hours00Minutes00Seconds

VA Turn Down is committed to honoring the sacrifices of our veterans by bridging the gap between loan denial and homeownership. Our mission is to navigate the complexities of VA loans, transforming obstacles into opportunities for our heroes. We pledge to leave no veteran behind, ensuring every deserving service member experiences the pride and security of owning a home. In every endeavor, we strive to be a beacon of hope, guidance, and unwavering support for those who have served our nation.

You Are So Close to Helping Another Veteran...

Empowering Veterans: Your Home Loan Denial Ends Here

Empowering Veterans: Your Home Loan Denial Ends Here

Read About Our Recent Wins for Veterans!

Stand with us, reignite veterans' homeownership hopes.

Stand with us, reignite veterans' homeownership hopes!

"You Don't Know, What You Don't Know. And Guidelines Change All The Time, Just Because Someone Else Told You NO, That Doesn't Mean I Will. I Promise To Do Everything I Can and Do Whatever It Takes to Find A Path to Get Your Veteran Buyer Approved."
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00Hours00Minutes00Seconds

** 24 HOUR TURNAROUND TIMES**

WE ARE  READY TO HELP MORE VETERANS, ARE YOU?

WE ARE  READY TO HELP MORE VETERANS!

Most Common Loan Mistakes

Most Common Loan Mistakes

There is a lot of misinformation from Bankers, Lenders and Loan Officers. Buyers can hear various answers from Loan Officers, which can deter them from moving forward with you!

There is a lot of misinformation from Bankers, Lenders and Loan Officers. Buyers can hear various answers from Loan Officers, which can deter them from moving forward with you!

Self-Employed Income Myth: Most Lenders will tell you that you need 2 years of taxes for Self-Employed borrowers. In fact some programs allow using only 1 year of taxes, qualifying on 1099's, Bank Statements or Assets.
Rate Buy Downs: Most Lenders will you tell you a higher downpayment will lower your monthly payment. The truth is in the Buydowns. Lowering your interest rate is the easiest way to lower your interest monthly payment.
Closing Costs Breakdown: Closing costs are everything but the down payment. Your buydowns, title work, prepaids, initial escrows and more. When you work with us, we provide complete, transparent breakdowns of total loan closing costs.
Rate Shopping Matters: Most lenders just quote the rates they have. The best lenders shop rates, check the market and look for the best Rates for your Buyers loan.

Let me to speed up your process and enhance your ability to aid veterans. By reaching out to your veteran buyers initially, we can make their journey to homeownership more seamless.

va loan myths

va loan myths

Attention Real Estate Agents: It's common to encounter a myriad of myths surrounding VA loans that may leave your clients perplexed about the true benefits of the VA’s home loan program. 

VA Loan Myths

Myth #1 
 A Perfect Credit Score is Essential for Approval
Contrary to this myth, the VA does not impose a minimum credit score for eligibility. It's the lenders who determine their own credit score requirements. We have programs that go down to a 500+ credit score. This flexibility allows veterans, who may have faced financial difficulties, to still achieve home ownership, proving that the VA loan program prioritizes supporting veterans over rigid lending standards.
Myth #2
Only Combat Veterans Can Apply
This is a misconception that may discourage potential beneficiaries. The scope of the VA loan program is broad and includes veterans, active duty servicemembers, reservists, National Guard members, and surviving spouses. Additionally, Academy Cadets, Midshipmen, NOAA Officers, and PHS Officers are eligible. The VA's inclusive approach ensures that a wide array of individuals associated with our national defense have access to home loan benefits.
Myth #3
The VA Home Loan Benefit Can Only Be Used Once
This myth couldn't be further from the truth. The VA home loan benefit is not a one-time deal; it's a lifelong benefit that can be used multiple times. It can be used to buy a starter home, then upgrade to a larger home, and later to refinance for a lower interest rate or access home equity. This continuous benefit aligns with the different stages of a veteran's life, providing support and flexibility when they need it.
Myth #4
The VA Appraisal is Time-consuming
Contrary to this belief, VA appraisals typically align with industry standards and shouldn't take significantly longer than conventional appraisals. The VA even has guidelines suggesting appraisals should be completed within seven to 28 business days, depending on the property’s location. This efficient process helps maintain a timely progression towards home ownership for the veteran.
Myth #5
VA Loans Involve Hidden Costs
False. VA loans are known for their unique benefits such as no private mortgage insurance and often zero down payment. While there are certain out-of-pocket costs, such as the VA funding fee (unless exempt), appraisal fee, origination fee, and other VA-approved costs, these are clearly outlined in the Good Faith Estimate provided by the lender. With VA loans, transparency is the norm, not the exception.
Myth #6
VA Loans Require Burdensome Government Red Tape
This is a misconception. VA lenders have the authority to underwrite loans without sending them to the government for approval. This autonomy expedites the loan process, making it easier and more efficient for both the veteran and the lender. The VA loan process aims to be as streamlined as possible to facilitate home ownership for our veterans.
Myth #7
VA Home Loan Benefits Have Limited Uses
This myth overlooks the versatility of the VA home loan benefits. The VA loan can be used for a wide array of home ownership goals: purchasing single-family houses, condominiums in VA-approved complexes, multi-family properties, or even building a home. It can be used to make energy-efficient improvements or to refinance existing mortgages. This wide range of options accommodates various housing needs, thus providing maximum utility for the beneficiaries.
Myth #8
VA Loans Come with Higher Interest Rates
False. VA loans generally offer competitive interest rates that are lower or at par with conventional loans. This advantage is due to the government guaranty, which decreases risk for lenders. Lower interest rates can result in substantial savings over the life of the loan, making VA loans a financially wise choice.
Myth #9
Most Veterans Don't Qualify for VA Loans
This is a sweeping generalization that doesn't hold up. Most Veterans do indeed qualify for VA loans, and in fact, record numbers of VA loans are being approved. This reflects the commitment of the VA to serve the housing needs of those who have served our country.
Myth #10
VA Occupancy Rule is Unmanageable for Active Duty Serving Overseas
This myth is misleading. While the VA requires owner occupancy within 60 days, it also offers flexibility for active duty military personnel. Extensions up to 12 months can be granted, and if the active duty member still can't satisfy the rule, a spouse or dependent child can satisfy it. This flexibility helps accommodate the unique circumstances of those currently serving.

Debunking these myths allows real estate agents to effectively guide their clients through the VA loan process. It's a reliable loan program that has been successfully promoting home ownership among those who have served our country for over seven decades.

Myth #1 
 A Perfect Credit Score is Essential for Approval
Contrary to this myth, the VA does not impose a minimum credit score for eligibility. It's the lenders who determine their own credit score requirements. We have programs that go down to a 500+ credit score. This flexibility allows veterans, who may have faced financial difficulties, to still achieve home ownership, proving that the VA loan program prioritizes supporting veterans over rigid lending standards.
Myth #2
Only Combat Veterans Can Apply
This is a misconception that may discourage potential beneficiaries. The scope of the VA loan program is broad and includes veterans, active duty servicemembers, reservists, National Guard members, and surviving spouses. Additionally, Academy Cadets, Midshipmen, NOAA Officers, and PHS Officers are eligible. The VA's inclusive approach ensures that a wide array of individuals associated with our national defense have access to home loan benefits.
Myth #3
The VA Home Loan Benefit Can Only Be Used Once
This myth couldn't be further from the truth. The VA home loan benefit is not a one-time deal; it's a lifelong benefit that can be used multiple times. It can be used to buy a starter home, then upgrade to a larger home, and later to refinance for a lower interest rate or access home equity. This continuous benefit aligns with the different stages of a veteran's life, providing support and flexibility when they need it.
Myth #4
The VA Appraisal is Time-consuming
Contrary to this belief, VA appraisals typically align with industry standards and shouldn't take significantly longer than conventional appraisals. The VA even has guidelines suggesting appraisals should be completed within seven to 28 business days, depending on the property’s location. This efficient process helps maintain a timely progression towards home ownership for the veteran.
Myth #5
VA Loans Involve Hidden Costs
False. VA loans are known for their unique benefits such as no private mortgage insurance and often zero down payment. While there are certain out-of-pocket costs, such as the VA funding fee (unless exempt), appraisal fee, origination fee, and other VA-approved costs, these are clearly outlined in the Good Faith Estimate provided by the lender. With VA loans, transparency is the norm, not the exception.
Myth #6
VA Loans Require Burdensome Government Red Tape
This is a misconception. VA lenders have the authority to underwrite loans without sending them to the government for approval. This autonomy expedites the loan process, making it easier and more efficient for both the veteran and the lender. The VA loan process aims to be as streamlined as possible to facilitate home ownership for our veterans.
Myth #7
VA Home Loan Benefits Have Limited Uses
This myth overlooks the versatility of the VA home loan benefits. The VA loan can be used for a wide array of home ownership goals: purchasing single-family houses, condominiums in VA-approved complexes, multi-family properties, or even building a home. It can be used to make energy-efficient improvements or to refinance existing mortgages. This wide range of options accommodates various housing needs, thus providing maximum utility for the beneficiaries.
Myth #8
VA Loans Come with Higher Interest Rates
False. VA loans generally offer competitive interest rates that are lower or at par with conventional loans. This advantage is due to the government guaranty, which decreases risk for lenders. Lower interest rates can result in substantial savings over the life of the loan, making VA loans a financially wise choice.
Myth #9
Most Veterans Don't Qualify for VA Loans
This is a sweeping generalization that doesn't hold up. Most Veterans do indeed qualify for VA loans, and in fact, record numbers of VA loans are being approved. This reflects the commitment of the VA to serve the housing needs of those who have served our country.
Myth #10
VA Occupancy Rule is Unmanageable for Active Duty Serving Overseas
This myth is misleading. While the VA requires owner occupancy within 60 days, it also offers flexibility for active duty military personnel. Extensions up to 12 months can be granted, and if the active duty member still can't satisfy the rule, a spouse or dependent child can satisfy it. This flexibility helps accommodate the unique circumstances of those currently serving.

Debunking these myths allows real estate agents to effectively guide their clients through the VA loan process.

MEET THE VA TURN DOWN TEAM

MEET THE VA TURN DOWN TEAM

Niko Kramer

Regional Sales Manager
Niko@SatoriMortgage.com

Danny Otterbacher

Operations Manager
Dotterbacher@SatoriMortgage.com

Aaron Sharp

Loan Officer - 2543964
Aaron@SatoriMortgage.com

Andrea Mahr

Loan Officer - 2498607
Andrea@SatoriMortgage.com

Angelica Mejia

Senior Processor
Angelica@SatoriMortgage.com

Austin Stolpestad

Loan Officer - 2543964
Austin@SatoriMortgage.com

Blair Bates

Loan Officer - 2541160
Blair@SatoriMortgage.com

Bill Halfrich

Loan Officer - 332161
BHalfrich@SatoriMortgage.com

Cody McCrary

Loan Officer - 2570547
CodyM@SatoriMortgage.com

Cinthia Kettering

Senior Loan Officer - 114430
Cinthia@SatoriMortgage.com

Debora Kaufmann

Loan Officer - 927287

Donna Smith

Loan Officer - 2499113
Donna@SatoriMortgage.com

Elijah Samaha

Loan Officer - 2575949
Elijah@SatoriMortgage.com

Rachael Paollili

Loan Partner
Rachael@SatoriMortgage.com

Gavin Lovering

Loan Officer - 2180892
Gavin@SatoriMortgage.com

Ian McLaughlan

Loan Officer - 2451424
Ian@SatoriMortgage.com

Javier Alejandro

Loan Partner - 646148
Javier@SatoriMortgage.com

Juliano Mazzurco

Loan Officer - 2051987
Juliano@SatoriMortgage.com

Josh Cook

Loan Officer - 2215715
JoshC@SatoriMortgage.com

Karim Fuad

Loan Officer - 2082878
Karim@SatoriMortgage.com

Kimberly Caton

Loan Officer - 2296154
Kim@SatoriMortgage.com

Leo San Martin

Loan Officer - 2101064
Leo@SatoriMortgage.com

Luke Lancaster

Loan Partner
Luke@SatoriMortgage.com

Mikki Gaddis

Loan Officer - 2103366
Mikki@SatoriMortgage.com

Owaiz Momin

Loan Officer - 2382085
Owaiz@SatoriMortgage.com

Payton Masselas

Loan Partner
Payton@SatoriMortgage.com

Reine Ray

Senior Loan Officer - 215973
Reine@SatoriMortgage.com

Roselie Lee

Loan Officer - 2586840
Roselie@SatoriMortgage.com

Ryan Moder

Loan Officer - 2575949
Ryan@SatoriMortgage.com

Sandy Rojas

Loan Officer - 2327392
Sandy@SatoriMortgage.com

Sandra Zuniga

Loan Officer - 2115735
Sandra@SatoriMortgage.com

Sarai Gonzalez

Loan Officer - 1452618
Mikki@SatoriMortgage.com

Savanna Sivley

Loan Officer - 2456237
Savannah@SatoriMortgage.com

Spencer Howerton

Senior Loan Officer - 1414226
Spencer@SatoriMortgage.com

Vince Loglisci

Loan Officer - 211820
Vince@SatoriMortgage.com

Niko Kramer

Regional Sales Manager
NMLS - 2180891
Niko@SatoriMortgage.com

Danny Otterbacher

Operations Manager
NMLS - 1382967
Dotterbacher@SatoriMortgage.com

Aaron Sharp

Loan Officer - 2543964
Aaron@SatoriMortgage.com

Andrea Mahr

Loan Officer - 2498607
Andrea@SatoriMortgage.com

Angelica Mejia

Senior Processor
Angelica@SatoriMortgage.com

Austin Stolpestad

Loan Officer - 2543964
Austin@SatoriMortgage.com

Blair Bates

Loan Officer - 2541160
Blair@SatoriMortgage.com

Bill Halfrich

Loan Officer - 332161
BHalfrich@SatoriMortgage.com

Cody McCrary

Loan Officer - 2570547
CodyM@SatoriMortgage.com

Cinthia Kettering

Senior Loan Officer - 114430
Cinthia@SatoriMortgage.com

Debora Kaufmann

Loan Officer - 927287

Donna Smith

Loan Officer - 2499113
Donna@SatoriMortgage.com

Elijah Samaha

Loan Officer - 2575949
Elijah@SatoriMortgage.com

Gavin Lovering

Loan Officer - 2180892
Gavin@SatoriMortgage.com

Ian McLaughlan

Loan Officer - 2451424
Ian@SatoriMortgage.com

Javier Alejandro

Loan Partner - 646148
Javier@SatoriMortgage.com

Juliano Mazzurco

Loan Officer - 2051987
Juliano@SatoriMortgage.com

Josh Cook

Loan Officer - 2215715
JoshC@SatoriMortgage.com

Karim Fuad

Loan Officer - 2082878
Karim@SatoriMortgage.com

Kimberly Caton

Loan Officer - 2296154
Kim@SatoriMortgage.com

Leo San Martin

Loan Officer - 2101064
Leo@SatoriMortgage.com

Luke Lancaster

Loan Partner
Luke@SatoriMortgage.com

Mikki Gaddis

Loan Officer - 2103366
Mikki@SatoriMortgage.com

Owaiz Momin

Loan Officer - 2382085
Owaiz@SatoriMortgage.com

Payton Masselas

Loan Partner
Payton@SatoriMortgage.com

Reine Ray

Senior Loan Officer - 215973
Reine@SatoriMortgage.com

Roselie Lee

Loan Officer - 2586840
Roselie@SatoriMortgage.com

Ryan Moder

Loan Officer - 2575949
Ryan@SatoriMortgage.com

Sandy Rojas

Loan Officer - 2327392
Sandy@SatoriMortgage.com

Sandra Zuniga

Loan Officer - 2115735
Sandra@SatoriMortgage.com

Sarai Gonzalez

Loan Officer - 1452618
Mikki@SatoriMortgage.com

Savanna Sivley

Loan Officer - 2456237
Savannah@SatoriMortgage.com

Spencer Howerton

Senior Loan Officer - 1414226
Spencer@SatoriMortgage.com

Vince Loglisci

Loan Officer - 211820
Vince@SatoriMortgage.com

Rachael Paollili

Loan Partner
Rachael@SatoriMortgage.com

VETERAN TURN DOWN PROGRAM

Niko Kramer - "The Hardcore Broker" - NMLS: 2180891

VETERAN TURN DOWN PROGRAM

Niko Kramer - "The Hardcore Broker" - NMLS: 2180891

VETERAN TURN DOWN PROGRAM

Niko Kramer - "The Hardcore Broker" - NMLS: 2180891

VETERAN TURN DOWN PROGRAM

Niko Kramer - "The Hardcore Broker" - NMLS: 2180891

VETERAN TURN DOWN PROGRAM

Niko Kramer - "The Hardcore Broker" - NMLS: 2180891

Copyright ©2022 Satori Mortgage. NMLS# 4190. 2808 West Broadway Minneapolis, MN 55411 (866) 405-3697. All rights reserved. This is not an offer to enter into an agreement. Not all customers will qualify. Information, rates and programs are subject to change without notice. All products are subject to credit and property approval. Other restrictions and limitations may apply.

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE COMPANY OR A LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE COMPANY RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE
RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE
RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEB SITE AT WWW.SML.TEXAS.GOV.